Government IT Failures

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While thinking about how an ID database (see No2ID) might be designed, implemented and rolled out with a budget of £3.1bn I decided to have a look into the government's track record on IT projects.

If you find any more government IT failures out there do add them here, I suggest limiting to failures of the UK government for now as otherwise this page could quickly become unmanageable.

May 2001, Payroll system not delivered 9 years late
Company McDonnell Douglas Information Systems
Department Department of Finance and Personnel
Cost £3.3m
http://www.theregister.co.uk/2004/11/15/civil_service_project/

2001, MoD Computers hacked 'at least' 48 times
Company n/a
Department Ministry of Defence
Cost unknown
http://www.vnunet.com/news/1128637

2002, Government website hands out money to 'fraudsters'
Company Capita
Department Department for Education and Skills
Cost Unknown
http://www.computerweekly.com/Article109438.htm

November 2004, 80,000 Staff Unable to process new pensions
Company Microsoft & Electronic Data Systems (EDS)
Department Department for Work and Pensions
Cost unknown, but the support contract costs £2bn annually
http://news.bbc.co.uk/1/hi/uk/4044085.stm

http://www.publictechnology.net/modules.php?op=modload&name=News&file=article&sid=2203 http://www.theregister.co.uk/2004/11/26/dwp_network_outage/


November 2004, Police in England & Wales unable to use fingerprint system NAFIS for over a week.
Company Northrop Grumman (TRW at time of implementation)
Department Police Information Technology Organisation (public-body)
Cost Implementation cost £88m
http://www.theregister.co.uk/2004/12/02/nafis_comms_glitch/

May 2006, 18,300 MOT testing centres disrupted by technical problems with MOT system delivered 4 years late.
Company Siemens Business Services
Department Ministry of Transport
Cost Implementation cost: £230m

Compensation cost: unknown

http://www.theregister.co.uk/2004/12/30/pcs_slams_mot_system_delays/

http://www.theregister.co.uk/2006/05/16/mot_computer_crash/


August 2006, Office Staff Hack into Home Office Database
Deptartment Identity and Passport Service
http://blog.wired.com/sterling/index.blog?entry_id=1547911

Inland Revenue

Benefits system

Gov computer stuff

Corporate identity - new scandal over ID cards Has a list of Government IT Failures.